Customer Case Study: Delivering Quality, Cost Effective, Roofing Solutions

Location(s): Concord, Kansas City, Traverse City, Mason.

Roof System: Shingles

Manufacturer: IKO

Number of Properties: 4

Total Installed Squares: 3,700

Unique Customer Requirements:

• Safety Without Compromise: Maintained strict, continuously updated safety protocols around an active, fully occupied resort.

• Adaptability in a Live Environment: Adjusted access routes, barricades, work zones, and safety briefings in real time as guest traffic changed.

• Zero Disruption to the Guest Experience: Coordinated closely with resort staff and scheduled disruptive work during off-peak hours to complete the project while Great Wolf Lodge remained fully operational.

When Great Wolf Lodge required a full roof replacement while continuously welcoming new guests, Reliable Roofing was tasked with managing a uniquely dynamic safety environment. With guests checking in and out around the clock, our team maintained constant communication with resort staff to refresh safety briefings, update access routes, and re-establish protective perimeters as foot-traffic patterns shifted. We reinforced safety protocols daily—and sometimes hourly—to ensure every newly arrived family received the same level of protection and clear guidance. Controlled access zones, enhanced barricades, and vigilant on-site supervision were continuously adapted to keep all public areas safe during the work. To limit disruptions, we paired these measures with a flexible schedule that shifted high-noise activities to off-peak times. Through proactive coordination and relentless attention to guest movement, Reliable Roofing delivered a seamless project without compromising safety or the guest experience.